surya slot Platform Privacy Notice

This page describes what we collect when you use surya slot and how we keep that data protected. We handle your personal information—email, name, identity documents, payment details—with care and transparency. Our privacy practices comply with applicable Indonesian data protection principles and international standards. When you create an account, join a game or sports market, or withdraw funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we process data to operate our platform and fulfil legal obligations.

We are transparent about how we use your data and who has access to it. Third parties—payment processors, banks, and compliance service providers—may receive your information only as necessary to process transactions or verify your identity. You have the right to review, correct, or request deletion of your data. Our support team is available during business hours to help you exercise these rights.

surya slot services are available only where applicable law permits. Data processing on our platform is subject to your jurisdiction's legal requirements.

What data we collect on surya slot

We collect different categories of information depending on how you interact with surya slot. When you register, we collect your email address, password, full name, date of birth, and phone number. To unlock deposit and withdrawal capability, we require identity verification: a government ID (KTP, passport, or driving licence), a selfie holding the ID, and proof of residence (utility bill, bank statement, or rental lease). These documents are transmitted securely and stored encrypted.

When you make a deposit or withdrawal, we collect your payment method details (virtual-account number, e-wallet account identifier) and transaction records. We log your gameplay activity—games joined, stakes placed, outcomes, balance changes—for account management and fraud prevention. We also record your IP address, browser type, and device information when you access surya slot. This technical data helps us identify unauthorized access attempts and optimize our platform performance.

How we use your data on surya slot

We use your personal information for specific purposes. First, we verify your identity to comply with know-your-customer (KYC) and anti-money-laundering regulations required by Indonesian banking law. Second, we process payments—your deposit and withdrawal requests—by sharing essential information with payment processors, banks, and wallet providers. Third, we operate surya slot: managing your account, settling games and sports markets, preventing fraud, and responding to support requests.

We analyse gameplay data (aggregated and anonymized) to understand platform usage patterns and improve our services. We may contact you via email or phone regarding account security, important updates, or promotional offers (you may opt out of promotional contact anytime). We never sell or rent your personal data to third parties for marketing purposes outside surya slot.

Our servers may be located outside your jurisdiction (typically in regional data centres serving Southeast Asia). Data transferred to these locations is protected by the same encryption and access controls as if stored locally. We maintain backup copies of account data for disaster recovery; these backups are encrypted and retained only as long as necessary.

Third parties who access your surya slot data

We share your information only with trusted partners who assist in operating surya slot:

• Payment processors and banks: When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we share your deposit amount and account identifier with the respective payment provider or bank to execute the transfer.
• Compliance and identity verification providers: We outsource KYC document review to third-party compliance specialists who verify your identity and flag suspicious patterns.
• Cloud hosting providers: Our platform runs on secure cloud infrastructure; the hosting provider has access to encrypted data but cannot decrypt it without our encryption keys.
• Support and customer service tools: Our support team uses helpdesk software to manage your requests; your conversation history is encrypted and accessible only to authorized support staff.
• Legal and regulatory authorities: If we receive a lawful government request (subpoena, court order), we may disclose your data as required by law.

All third parties sign data processing agreements committing them to protect your information and use it only for the purposes we specify.

Your rights regarding your surya slot data

You have the right to request a copy of all personal data we hold about you. You may request correction of inaccurate information (e.g., a misspelled name). You may request deletion of your data, subject to legal retention requirements (we must retain transaction records for several years for compliance). You may object to certain uses of your data or request that we limit processing. To exercise any of these rights, contact our support team with your request and we will respond within a business day during office hours.

If you believe we have mishandled your data or violated your privacy rights, you may lodge a complaint with your local data protection authority or with our management team. We take privacy concerns seriously and will investigate any complaint thoroughly.

Cookies and tracking on surya slot

We use cookies—small text files stored on your device—to remember your login status, store your preferences, and track your activity within surya slot. Essential cookies are required for the platform to function (login, session management); we do not require your consent for these. Analytics cookies help us understand how users interact with surya slot across cities like Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta; you may disable these in your browser settings. We do not use third-party advertising cookies.

Data retention on surya slot

We retain your account data (name, contact information, verification documents) for as long as your account is active. Once you close your account, we retain transaction records for a minimum of seven years to comply with Indonesian tax and banking regulations. After this period, we securely delete or anonymize your data. Backup copies are retained for disaster recovery and deleted according to our backup retention schedule.

Contact us about your surya slot privacy

If you have questions about our privacy practices, wish to exercise your data rights, or want to file a privacy complaint, contact our support team during business hours via live chat, email, or phone. We speak English and Indonesian. We will acknowledge your request within a business day and respond fully within a few business days in most cases. Your privacy is important to us, and we are committed to transparency and fair data handling on surya slot.